Refund & Return Policy
REFUND & RETURN POLICY
Last Updated: 27 August 2026
At NutsVornix.shop, we want our customers to have a satisfactory shopping experience. This Refund & Return Policy explains the conditions and process for requesting a return or refund for products purchased through our website.
1. ELIGIBILITY FOR RETURNS
A return may be accepted in the following situations:
• The product received is damaged or defective
• The wrong product was delivered
• The product received is significantly different from the product ordered
• The product is missing from the order
Return requests are subject to verification and the conditions mentioned in this policy.
2. RETURN REQUEST PERIOD
Customers should contact us as soon as possible after receiving the order and report any damaged, defective, incorrect, or missing product.
For eligible return requests, customers should contact us within 48 hours of delivery.
3. PROOF OF DAMAGE OR INCORRECT PRODUCT
For damaged, defective, or incorrect products, customers may be asked to provide clear photographs or videos of the product, packaging, shipping label, and other relevant information.
This information may be used to verify the return or refund request.
4. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR RETURN
Due to the nature of food and dry fruit products, opened, used, consumed, tampered, or improperly stored products may not be eligible for return.
Products returned without prior approval may also not be accepted.
5. RETURN PROCESS
To request a return, customers should contact our support team with:
• Order number
• Customer name
• Registered mobile number or email address
• Reason for the return
• Relevant photographs or videos, where applicable
After reviewing the request, our support team will provide further instructions if the return is approved.
6. REFUND ELIGIBILITY
If a return or refund request is approved, the refund may be issued in accordance with the applicable circumstances and payment method.
Refunds may be considered for:
• Approved damaged or defective products
• Incorrect products delivered
• Missing products, where verified
• Orders cancelled in accordance with our Cancellation Policy
7. REFUND PROCESSING
Once a refund is approved, the applicable refund amount will be processed through the available payment method or by another suitable method where applicable.
The time taken for the refund to reflect in the customer's account may depend on the payment service provider or bank.
8. SHIPPING CHARGES
Shipping or delivery charges may not be refundable unless the return or refund is due to an error attributable to us or otherwise required under applicable law.
9. EXCHANGE OR REPLACEMENT
Where appropriate and subject to product availability, we may offer a replacement instead of a refund for an eligible damaged, defective, or incorrect product.
The final resolution will depend on the circumstances of the request and product availability.
10. ORDER CANCELLATION
Order cancellations are governed by our separate Cancellation Policy available on the website.
Customers should review the Cancellation Policy for applicable cancellation conditions.
11. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate delivery information and for following applicable storage instructions provided with the product.
We may not be responsible for issues caused by incorrect delivery information, improper handling, or improper storage after delivery.
12. FRAUDULENT OR MISUSE OF RETURNS
We reserve the right to refuse or restrict return or refund requests where there is reasonable evidence of fraudulent activity, repeated misuse of the return policy, or other abuse of the return process, subject to applicable law.
13. CONTACT US
For return or refund assistance, please contact us using the details below.
Business Name:
NutsVornix.shop
Business Owner:
KHANT BRIJESH SURESHBHAI
Business Address:
12/3135 Opp. Ridham Plaza Bhajiwali Pole,
Bhagal, Surat,
Gujarat 395003,
India
Email:
support@nutsvornix.shop
Customer Support:
+9198989898
We recommend customers keep their order details and delivery information available when contacting customer support.
NutsVornix.shop reserves the right to update this Refund & Return Policy when necessary. Any updated version will be published on this page with the revised date.